2012 ATSI Award of Excellence

2012 ATSI Award of Excellence

For Immediate Release
Monday, June 25, 2012

Outstanding Service Wins National Award
Answer Bay Area Wins ATSI Award of Excellence

Answer Bay Area (ABA) of Tampa, FL has been honored with the exclusive 2012 Award of Excellence for the third consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer Bay Area was presented with the award at ATSI’s 2012 Annual Convention held at the Omni Hotel in Orlando, FL.

“We have now won this for 3 consecutive years – an impressive feat for our hard-working, dedicated team. Our team has proven time and again how they can stand out in our approach to the customer experience,” says Gardner McLean, President. “I’m sure that most of our customers do not know that we have achieved such a string of awards, but I would venture that they certainly would agree that it is well deserved.”

Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.

“Winning the AWARD OF EXCELLENCE is a great source of pride amongst other members’ call center staff. It is an external validation of the excellent service they are providing their callers,” says ATSI President Beth Cooper.

Now a three-time winner, Answer Bay Area earned the Silver Award for three consecutive years. ATSI extends its congratulations to the staff of Answer Bay Area on their proven quality service to their customers.

Ray Schremp, Vice President, says: “Our approach to meeting the customer’s needs and surpassing their expectations is backed up by hours of training, monitoring and coaching, and as can be seen with this award, is recognized by our industry. We are all very proud of winning this award for the 3rd straight year.”