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2016 ATSI Award of Excellence

Our Outstanding Service Earns Emerald Award of Excellence

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Answer Bay Area President, Gardner McLean receiving the 2016 ATSI Award of Excellence from Jeffrey Zindel, ATSI President

Answer Bay Area, of Tampa, FL has been honored with the exclusive ATSI 2016 Award of Excellence for the 7th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer Bay Area was presented with the award at ATSI’s 2016 Annual Convention held at Hilton Downtown, Tampa, FL.

“This marks our 7th consecutive year winning the ATSI award and I’m very proud of our Tampa team for this achievement. The group is lead by Dee Starling and they continue to work together everyday exceeding expectations and providing the service our custom-ers’ deserve.”, says Gardner McLean, President of Answer Bay Area “This recognition reinforces the great job everyone does and the contribution they all make to our compa-ny.”

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”

The award started 20 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Ray Schremp, VP of Operations says, “Participation in the ATSI Award of Excellence program has given our Tampa team the opportunity to demonstrate the level of out-standing customer service they provide with each call. We understand the importance of maintaining high standards and the impact it has on our goals – achieving excellence with each incoming call. The employees buy into the program as illustrated with the out-standing results they produce.”

Now a seven-time winner Answer Bay Area earned the Emerald Award for seven consecutive years. ATSI extends its congratulations to the staff of Answer Bay Area on their proven quality service to their customers.