02 Aug 2017 ATSI Award of Excellence
Outstanding Service Earns TOP TEN Award of Excellence
Answer Bay Area of Tampa, FL has been honored with the exclusive ATSI 2017 Award of Excellence for the 8th year. This achievement is also marked with an outstanding TOP TEN finish. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer Bay Area was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.
“Our Tampa team worked incredibly hard this year to break into the elite TOP TEN group and I couldn’t be more proud. The group is lead by Dee Starling and her commitment to meet our customers’ expectations every day provides great value.”, said Answer Bay Area President, Gardner McLean. “We take part in the ATSI Award of Excellence program because it is a great way for us to emphasize the high standards we set for our company. Our clients trust us to be an extension of their business and we’ve had to earn their trust with each incoming call.”
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria include:
- Response Time
- Courteousness of Representative
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Doug Robbins,”Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honor!”
The award started 21 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Now an eight-time winner Answer Bay Area earned the Ruby Award. ATSI extends its congratulations to the staff of Answer Bay Area on their TOP TEN proven quality service to their customers.