Answer Bay Area provides after-hours answering service (and 24/7 answering service) to support your company with a number of solutions such as capturing sales leads, scheduling appointments, offering help desk services, and dispatching emergency service calls. Our skilled agents can handle your calls 24 hours a day, 7 days a week, or act as extensions of your staff on a rollover basis for busy call overflow times or for after-hours call answering.
Every call we answer is handled efficiently and effectively, as outlined by your company’s procedures. Whether a caller is a prospective lead or a current customer, client, or patient, every call is handled thoroughly so that all details are captured and recorded correctly and to make certain the right members of your staff are alerted.
Not only are we available to answer your customers’ calls 24/7, but our customer service managers and customer service leaders are available to respond to your inquiries and can change details in your account at any time, day or night. Answer Bay Area has been awarded the ATSI Award of Excellence annually since 2010. The ATSI Award of Excellence acknowledges exceptional performance in the call center service sector. As a consecutive winner of the ATSI Award of Excellence, Answer Bay Area takes pride in our continuing dedication to offer efficient and dependable answering services in and around the Tampa Bay area.
“They make my day, every day. Every time I come in to take them off service I’m thrilled at how friendly they are and impressed because they are very efficient.”
–D.M. – Property Management Company