Our skilled, knowledgeable dispatch operators are experienced in providing a wide selection of dispatch services for a wide range of industries. Our 24/7 answering service excels in managing emergency and non-emergency calls, dispatching emergency calls to you or your staff swiftly and precisely while managing non-emergency calls based on the directions you specify. We specially program dispatch service accounts to suit your needs and guarantee your calls are transferred to you in a swift and effective way—whether that’s a sms to your cell phone or referring to a more elaborate alternating list of on-call service staff, we can do it all!
Our backup and redundancy processes guarantee your phone calls and messages will always be delivered and your service is continuous, even if the power is out.
Our customer service managers and customer service leaders are on duty continuously to respond to your questions rapidly or make changes to your account. Our corporate leadership places tremendous value on customer service, which is why we have been awarded the Association of TeleServices International (ATSI) Award of Excellence for Outstanding Customer Service each year since 2010.
“The answering service let us know that our phones were not working and took the time to contact me on my cell. We could have lost a lot of business because we were unaware that the phones needed to be reset.”
–A.S. – Transportation Company