Let Answer Bay Area improve your service business with our help desk services. Our award-winning agents are ready to assist your customers 24/7, and our customized scripting enables us to support small or large businesses in any industry.
Answer Bay Area is an affordable solution. Our live agents can be reached 24-hours a day to offer first-line support for frequent requests and issues based on scripting supplied by your organization. This level of consistent customer service boosts your client satisfaction and reduces the workload on your team. We are also equipped to assist in monitoring computer systems.
Our highly-trained team works as a seamless extension of your business, making callers feel they are speaking directly to your staff while efficiently giving them the right answers to their questions and solutions to their issues. We can escalate problems to your on-call personnel if a situation cannot be resolved by our call center staff. Our versatile systems and customized processes enable us to utilize an array of message delivery and call escalation solutions based on your company’s requirements.