Security and privacy are critical components of medical answering services. To guarantee that we properly serve our medical clients, Answer Bay Area provides HIPAA-compliant medical answering services and secure messaging services that safeguard Protected Health Information (PHI ). From our entry-level answering service agents to our CEO, all Answer Bay Area personnel must pass a HIPAA exam and comply with Answer Bay Area’s high standards of confidentiality.
As a result of substantial research and programming, Answer Bay Area has created a secure messaging system to safely and securely transmit PHI via sms or computer. Through our partnership with qliqSOFT™, Answer Bay Area provides a hassle-free, confidential secure messaging service backed by our industry-leading physical and technical protections and redundant backup systems.
Our secure messaging service is compatible with smartphones and computers to transmit texts and PHI in a fashion that is fully compliant with HIPAA and HITECH specifications. From preliminary setup and testing to recurring support and processing modifications to your member group, Answer Bay Area can handle all facets of the secure messaging service for you and your team. We can even remotely wipe or lock a phone if it is lost or stolen!
After we’ve created a member group for your team members who require secure messaging, your team members each download the qliqCONNECT smartphone app from either the iOS App Store or Google Play or the PC/Mac app from qliqSOFT.com. The instant they are signed in, Answer Bay Area can safely and securely transmit messages via the qliqCONNECT app. The app guarantees no message is missed by continuing to notify the specified person until the message is acknowledged. Once the message is acknowledged, the app automatically verifies the message was received.
“One of the best things about this company is the relationship they build from the start—they work at being a partner with us. They do their job well and they are courteous—not just to the doctors, to every member of our staff. Unlike other answering services we’ve used in the past, each and every call taker tries their best to handle the call—they aren’t interested in just turfing it (getting it off their plate).”
–D.T. – Neurologist Office