Attorney Answering Service in the Tampa Bay Area

WHY DO ATTORNEYS USE US?

  • You don’t want to lose prospective clients. Over 50% of callers won’t leave a message on voicemail.
  • On the phone? In a conference? We can take the call so you don’t miss it.
  • We can deliver messages by text, so there’s no need to search for pen and paper. One tap call back! We also offer email, live call, fax, patch, and page.
  • We can be an office staffing solution. You can have fewer employees to manage.
  • We can serve new and existing clients on weekends and holidays and every day of the week because legal issues never take a break.
  • We uniquely program our accounts to meet your needs, including how we greet your callers and the branching of questions that you organize.
  • We can help you reduce operating costs by providing our in-house staff. We take on employee benefits, payroll taxes, unemployment insurance, vacation and sick days.
  • We can be your other office so you can put your much-needed office space to better use.

At Answer Bay Area, our unique approach to attorney answering services allows us to offer a diverse range of customized services for law firms. Our goal is to empower attorneys to concentrate on serving their clients without the distraction of phone calls. Meanwhile, we deliver the live and friendly “personal touch” with our team of professionally trained receptionists answering calls around the clock.

Our 24/7 answering service representatives are available to answer your calls anytime day or night. Our costs are a fraction of what it would cost to directly hire receptionists to staff your phones 24 hours a day, 7 days a week. Additionally, to ensure your client calls will always be answered, we equip our answering service facilities to handle high levels of call volume. After representatives answer a call, they conduct a number of actions based on your instructions and protocols—from transferring calls directly to you anywhere you might be if the call is urgent or placing the call into your regular message queue if it isn’t. We customize our call handling to meet your specific needs.

Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your law firm today!

When the case is closed and the job is complete, our award-winning call center representatives can also survey your clients using questions you’ve specified. Our independent surveys help you understand your job performance better, and typically offer more candid responses than direct surveys. All the data we collect is cataloged and reported based on intervals you specify, and we are also able to provide survey recordings. With these tools, you will be well-equipped to thoroughly understand how your customers feel about your execution.

Attorney Answering Services We Provide

“You’re the best people I’ve worked with. You’re professional, flexible, kind and I wish all my vendors where half as great.”

–S.K. – Law Office

Have Questions?

Looking for more information? Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your law firm today!