At Answer Bay Area, our unique approach to attorney answering services allows us to offer a diverse range of customized services for law firms. Our goal is to empower attorneys to concentrate on serving their clients without the distraction of phone calls. Meanwhile, we deliver the live and friendly “personal touch” with our team of professionally trained receptionists answering calls around the clock.
Our 24/7 answering service representatives are available to answer your calls anytime day or night. Our costs are a fraction of what it would cost to directly hire receptionists to staff your phones 24 hours a day, 7 days a week. Additionally, to ensure your client calls will always be answered, we equip our answering service facilities to handle high levels of call volume. After representatives answer a call, they conduct a number of actions based on your instructions and protocols—from transferring calls directly to you anywhere you might be if the call is urgent or placing the call into your regular message queue if it isn’t. We customize our call handling to meet your specific needs.
When the case is closed and the job is complete, our award-winning call center representatives can also survey your clients using questions you’ve specified. Our independent surveys help you understand your job performance better, and typically offer more candid responses than direct surveys. All the data we collect is cataloged and reported based on intervals you specify, and we are also able to provide survey recordings. With these tools, you will be well-equipped to thoroughly understand how your customers feel about your execution.