Community Service and Government Agency Answering Service in Tampa, FL

WHY DO GOVERNMENT & SOCIAL SERVICE AGENCIES USE US?

  • We can deliver messages by text, so there’s no need to search for pen and paper. One tap call back! We also offer email, live call, fax, patch, and page.
  • Our customers will affirm that automated phone services do not meet the same standard as talking with a real person. A live connection makes the difference.
  • We can help you serve the community on weekends and holidays and every day of the week because government and social service issues never take a break.
  • We uniquely program our accounts to meet your specifications, including how we greet your callers and the branching of questions that you organize.
  • We can take employee call offs which provides consistent protocols and information to managers.

Offering answering services to many municipalities, county governments, and other government agencies, as well as numerous community service organizations, Answer Bay Area is well-equipped to provide answering services for everything from emergency calls for highway departments to county health departments—and yes, we are HIPAA-compliant.

With customized programming and protocols developed in consultation with your organization, our experienced and professional live answering service representatives are capable of handling almost any situation. Our award-winning answering service professionals gather all the vital information from each call and effectively deliver it to you and your staff in exactly the manner you specify.

Our community service answering service offers:

  • Dispatch of emergency calls to on-call staff, quickly and accurately.
  • Back-up procedures and redundancies to assure calls are delivered every time and service is continuous.
  • Delivery of urgent and non-urgent calls in a manner you specify.
  • Customer Service Leaders are on duty at all times to answer questions and perform account updates.
Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your agency today!

Answer Bay Area has received the ATSI Award of Excellence every year since 2010. The ATSI Award of Excellence recognizes extraordinary job execution in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Bay Area prides itself on its continuous commitment to provide effective and efficient community service and government agency answering services in and around the Tampa Bay area.

Community Service and Government Agency Answering Services We Provide

“You have exceeded your promises and our expectations. You have far surpassed the performance of our previous answering services. It is so nice to get the daily log and see that all the messages were handled quickly and properly. We couldn’t be more pleased.”

–W.C. – Public Housing Authority

Have Questions?

Looking for more information? Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your agency today!