Offering answering services to many municipalities, county governments, and other government agencies, as well as numerous community service organizations, Answer Bay Area is well-equipped to provide answering services for everything from emergency calls for highway departments to county health departments—and yes, we are HIPAA-compliant.
With customized programming and protocols developed in consultation with your organization, our experienced and professional live answering service representatives are capable of handling almost any situation. Our award-winning answering service professionals gather all the vital information from each call and effectively deliver it to you and your staff in exactly the manner you specify.
Our community service answering service offers:
Answer Bay Area has received the ATSI Award of Excellence every year since 2010. The ATSI Award of Excellence recognizes extraordinary job execution in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Bay Area prides itself on its continuous commitment to provide effective and efficient community service and government agency answering services in and around the Tampa Bay area.
“You have exceeded your promises and our expectations. You have far surpassed the performance of our previous answering services. It is so nice to get the daily log and see that all the messages were handled quickly and properly. We couldn’t be more pleased.”
–W.C. – Public Housing Authority