Offering a tailored approach to contractor answering services, Answer Bay Area can handle a number of different services for your contracting business so that you can concentrate on the serving your customers. Our 24/7 answering service, sales lead capture service, and many other capabilities will empower you to capture more business and retain more clients. Never again will you have to wonder if a missed call means a missed business opportunity.
With custom scripting developed in consultation with you, our representatives and services become an extension of your business. When your potential or current customers are greeted promptly by live operators offering the “personal touch,” they are more satisfied and feel they’re in good, capable hands. Meanwhile, you are free to work without disruption, which improves the efficiency of your contracting business.
Our 24/7 answering service will allow you to better respond to customer emergencies without spending unnecessary time on the phone at 3 am. When an after-hours call comes in, we use the protocols you specify to distinguish between non-urgent calls and emergency calls. We work from your on-call list to route the emergency calls to the appropriate person, and the non-urgent calls to your regular message queue.
We operate as a seamless extension of your team, making callers feel like they are talking to someone in your office and then routing the call according to your plan. Not only does this empower you to run your contractor business more effectively, it can also give the impression that you have a larger, more professional business, even if your business is just you and your cell phone.
Our services don’t stop when the job is done. Our award-winning call center representatives can also conduct customer survey calls to help you better understand your job performance. You know you strive for high-quality service on every job, but we can help you better understand exactly how you’re doing by talking to your clients directly.
“You are the best there is. My customers comment to me how professional you are. I wouldn’t have a business without you and I recommend you to others.”
–J.M. – Home Improvement Contractor