Answer Bay Area offers a tailored approach to electrician answering services that allows us to offer a number of different solutions, which allows you to concentrate on serving your clients without distracting phone calls and without sacrificing the “personal touch” of a live person answering the phone.
From our 24/7 live answering service to our sales lead capture service, we can help you capture more business from your advertising efforts and retain more clients. Our custom scripting, which is included with every account, and professional representatives increase caller satisfaction by ensuring they talk to a real person, not a machine. This level of customer service improves the efficiency of your electrician business by enabling you to work without disruption, while knowing that you’ll continue to receive emergency information by text or other means.
One of the toughest issues of being an electrician is having to frequently handle emergency calls coming in virtually all hours of the day and night. Our 24/7 live answering service will enhance your ability to deal with emergency calls without having to spend unnecessary time on the phone at 3 am. Depending on your directions, we can differentiate between an emergency call that needs to be patched through or transferred to the correct on-call person and a non-urgent call that should go into the regular message queue.
Operating as a seamless extension of your team, Answer Bay Area makes callers feel like they are talking directly to someone in your office and then routes the call according to your plan. This level of service gives the impression that you have a larger, more professional business, even if your electrician business is just you, your cell phone, and a truck.
We don’t stop when the job is done, either. Our award-winning call center representatives also conduct customer survey calls. Our independent surveys, which consist of questions you specify, will help you objectively evaluate your job execution and help you better understand exactly how your customers feel about working with you.
“We love it. The response from the customers has been great. I am sure we have ended up with some new sales because of the live operator instead of voice mail.”
–C.R. – Generator Sales & Service