Answer Bay Area offers a tailored approach to fuel, oil, and propane delivery answering service. We offer a diverse range of professional services that empower you to concentrate on serving your clients and drivers. Our services increase efficiency for your business by removing the disruption of unscheduled phone calls, while keeping the “personal touch” of a real person answering your calls.
Our highly-trained answering service representatives are available 24 hours a day, 7 days a week. From answering your calls to gathering new client leads, our representatives answer anytime day or night. Better still, hiring our award-winning call center representatives is a fraction of the cost of hiring receptionists directly. Our call center is outfitted with multiple redundancies and backup procedures to ensure that your calls are always answered. Our representatives utilize custom protocols we develop based on your business—from transferring calls directly to you (no matter your location!) or routing calls to your regular message queue, to dispatching calls to drivers or other staff based on an on-call list—we help your business run more efficiently and effectively.
Our services don’t stop when the job ends. You strive to deliver exceptional service to each and every client, but are you meeting their expectations? Let our award-winning answering service staff conduct client survey calls and you’ll have an accurate picture of how satisfied your clients are. We utilize questions you’ve specified to conduct independent and impartial third party surveys, which allow you to better understand your job execution. We can assemble daily, weekly, or monthly reports from the data we collect, as well as supply recordings of the actual survey calls.
“Hearing a live voice makes a heck of a difference when people call our company. Your representatives are always courteous to our callers and greet me by name when I call.”
–R.G. – Home Remodeling Company