Funeral Home Answering Service in the Tampa Bay Area

WHY DO FUNERAL HOMES USE US?

  • Away from the office? Meeting with families? We can take calls so you don’t miss them.
  • We screen your calls so you can prioritize more urgent matters.
  • Our customers will affirm that automated phone services do not meet the same standard as talking with a real person. A live connection makes the difference.
  • We handle overflow calls, which translates to new business. Over 50% of callers won’t leave a message on voicemail or navigate tedious phone prompts.
  • We can be an office staffing solution. You can have fewer employees to manage.
  • We can serve your customers on weekends and holidays and every day of the week.
  • You can choose text messaging which allows one tap call back – no pen and paper.
  • We uniquely program our accounts to meet your specs, including how we greet your callers and the branching of questions that you organize.

Give your callers the respect and dignity they deserve in their time of need with Answer Bay Area. Our funeral home answering service is here to allow you to concentrate on your clients and their families, not on answering the phone. Our professional answering service representatives act as an extension of your team and can answer your calls 24 hours a day, 7 days a week, or on a rollover basis by handling after-hours calls and call overflow.

Each call we take is handled professionally and effectively in accordance with your company’s policies. Whether a caller is searching for a funeral home or is an existing client, each call is carefully documented to verify that all information is accurately captured and correctly routed so that the appropriate members of your staff are notified.

We can handle calls of any nature, including:

  • Death
  • Pre-arrangements
  • Service information
  • Obituaries
  • Directions to funeral home/services
  • Florist listings
Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your funeral home service today!

Our 24/7 availability isn’t just for your clients, either. Our customer service managers and customer service leaders are available to answer your questions and update your account anytime, day or night. Answer Bay Area has received the ATSI Award of Excellence every year since 2010. The ATSI Award of Excellence recognizes extraordinary performance in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Bay Area prides itself on its continuous commitment to provide effective and efficient funeral home answering services in and around the Tampa Bay area.

Funeral Home Answering Service Provided

“I appreciate all of you and how nicely you always speak to the families that call.”

–J.J. – Funeral Home

Have Questions?

Looking for more information? Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your funeral service today!