Give your callers the respect and dignity they deserve in their time of need with Answer Bay Area. Our funeral home answering service is here to allow you to concentrate on your clients and their families, not on answering the phone. Our professional answering service representatives act as an extension of your team and can answer your calls 24 hours a day, 7 days a week, or on a rollover basis by handling after-hours calls and call overflow.
Each call we take is handled professionally and effectively in accordance with your company’s policies. Whether a caller is searching for a funeral home or is an existing client, each call is carefully documented to verify that all information is accurately captured and correctly routed so that the appropriate members of your staff are notified.
We can handle calls of any nature, including:
Our 24/7 availability isn’t just for your clients, either. Our customer service managers and customer service leaders are available to answer your questions and update your account anytime, day or night. Answer Bay Area has received the ATSI Award of Excellence every year since 2010. The ATSI Award of Excellence recognizes extraordinary performance in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Bay Area prides itself on its continuous commitment to provide effective and efficient funeral home answering services in and around the Tampa Bay area.