Our tailored industrial supply answering services empower us to offer numerous services to a diverse range of industries. From staff call-ins to sales lead capture, we help your company function at maximum efficiency and broaden its reach.
Our 24/7 answering services and rollover answering services function as a seamless extension of your company, enabling your staff to work in a more effective and professional manner. Callers feel as if they are speaking directly to your employees, and we process calls based on the programming and procedures we establish together with you. Our services boost caller satisfaction by handling calls immediately, and can make your organization more efficient by dispatching calls instantly to the correct personnel.
Our live answering service agents and systems can, as determined by procedures you specify, screen out non-urgent calls and forward them straight to voicemail or your normal message queue, schedule appointments for follow-up sales calls, and more. Our call center has backup processes and redundancies in place to ensure you will receive every call and message each and every time.
Our business answering services don’t stop with answering customer calls. Our award-winning answering service agents are also available should a staff member call in sick, which makes it easier for your managers and supervisors to rapidly respond to staffing requirements without requiring any additional time spent on the phone.