Industrial Supply Answering Service in the Tampa Bay Area

WHY DO INDUSTRIAL SUPPLY COMPANIES USE US?

  • You don’t want to lose leads. Over 50% of callers won’t leave a message on voicemail.
  • We can deliver messages by text, so there’s no need to search for pen and paper. One tap call back! We also offer email, live call, fax, patch, and page.
  • You may have national or other contracted customers that need attention on a different level. Our unique scripting program lets us handle their calls as you direct and streamline their inquiry. The caller experience is most important.
  • We can be an office staffing solution. You can have fewer employees to manage.
  • We can serve your customers on weekends and holidays and every day of the week because industrial issues never take a break.
  • We uniquely program our accounts to meet your specs, including how we greet your callers and the branching of questions that you organize.
  • We can take employee call offs which provides consistent protocols and information to managers.
  • We’re more cost effective than hiring office staff.

Our tailored industrial supply answering services empower us to offer numerous services to a diverse range of industries. From staff call-ins to sales lead capture, we help your company function at maximum efficiency and broaden its reach.

Our 24/7 answering services and rollover answering services function as a seamless extension of your company, enabling your staff to work in a more effective and professional manner. Callers feel as if they are speaking directly to your employees, and we process calls based on the programming and procedures we establish together with you. Our services boost caller satisfaction by handling calls immediately, and can make your organization more efficient by dispatching calls instantly to the correct personnel.

Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your business today!

Our live answering service agents and systems can, as determined by procedures you specify, screen out non-urgent calls and forward them straight to voicemail or your normal message queue, schedule appointments for follow-up sales calls, and more. Our call center has backup processes and redundancies in place to ensure you will receive every call and message each and every time.

Our business answering services don’t stop with answering customer calls. Our award-winning answering service agents are also available should a staff member call in sick, which makes it easier for your managers and supervisors to rapidly respond to staffing requirements without requiring any additional time spent on the phone.

Industrial Supply Answering Services We Provide

“Everything has been great. We are getting the exact message that we are looking for in a timely manner.”

–J.H. – Packaging/Distribution Co.

Have Questions?

Looking for more information? Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your business today!