With the increasing dependence on IT in most facets of our daily lives, it’s no surprise that your IT Business is a fast-paced and hectic place. Unfortunately, this typically implies a large number of phone calls that must be answered and handled so that you can take care of your clients’ challenges in a efficient and professional fashion.
Our IT answering services ensure that your calls are not only handled professionally but also dealt with in an effective fashion. Not only do we offer 24/7 live answering services, but our highly-trained help desk personnel utilize specialized programming developed in consultation with you to manage many low-level recurring requests without disrupting your support team. If we can’t resolve the problem with your client, we can seamlessly send the call to your team, schedule an appointment directly with your service team, or instantly dispatch an emergency service technician as outlined by the procedures you establish.
Our services don’t end when the issue is resolved, either. Our award-winning call center agents are also able to conduct customer review calls to help you to better understand how your clients feel about your IT services. You strive for superior, professional service with every IT support call, but we can provide a better understanding of precisely how you’re performing by speaking with your customers directly. We then supply you with the reports and recordings that you need to best assess your efforts.