Medical Answering Service in the Tampa Bay Area

WHY DO MEDICAL PRACTICES USE US?

  • You want happy patients that will always hear a live voice at the other end of the line.
  • We can deliver messages with HIPAA compliant secure messaging. One tap call back! We also offer secure email, live call, fax, patch, and page.
  • We serve your patients afterhours, on weekends and holidays and every day of the week because medical issues never take a break.
  • People may forget their appointments! We’ll make appointment reminder calls, to avoid gaps in your schedule.
  • We uniquely program our accounts to meet your specifications, including how we greet your callers and the branching of questions that you organize.

Answer Bay Area realizes the significance of trustworthy medical answering services especially in the Tampa Bay area, considering that three of the Tampa Bay area’s top 10 largest employers are in the medical and healthcare sectors.

For more than 40 years, Answer Bay Area has met the need for medical answering services for the Tampa Bay area. Through the years, we’ve established trusted relationships with our satisfied clients by handling call overflow, after hours answering services, 24/7 answering services, and secure messaging. Answer Bay Area’s professionally trained and skilled agents, along with our state-of-the-art technical system of electrical and data backups, ensures that our team is always ready to respond to the call.

Excellence in Medical Answering Services

Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your medical practice today!

Answer Bay Area is committed to providing exceptional service for our medical answering service clients. This commitment to outstanding service is exemplified by Answer Bay Area winning the Association of TeleServices International (ATSI) Award of Excellence for 8 consecutive years.

Answer Bay Area’s top rated medical answering services are supported by our professionally trained agents and innovative technology. Each Answer Bay Area medical answering service team member receives training to meet the unique needs of your hospital, medical practice or other health care business. By using mentoring, call monitoring, recognition and feedback, our supervisors work closely with their team members to guarantee reliable, efficient service on a regular basis.

HIPAA Compliant Medical Answering Service

When it comes to medical answering services, security and privacy are vital. Answer Bay Area offers HIPAA compliant medical answering services that safeguard Protected Health Information (PHI). All Answer Bay Area personnel, from entry level representatives to the company CEO, are required pass a HIPAA assessment and adhere to Answer Bay Area’s superior standards of confidentiality in keeping patient data private. Answer Bay Area’s information systems utilize physical and technical protections, as well as redundant back-up systems, to maintain privacy for PHI.

Through comprehensive research and programming, Answer Bay Area has created a secure messaging system that safely and securely sends PHI via sms. Answer Bay Area has partnered with qliqSOFT™ to offer this convenient, confidential service.

Virtual Receptionists for the Healthcare Sector

Answer Bay Area can provide virtual receptionists for your healthcare practice. These virtual receptionists assist your medical office by answering each and every call. Whether your phone rings continuously or your practice receives calls after working hours, Answer Bay Area’s virtual receptionists capture those calls and take messages or dispatch calls to the correct member of your staff, per your guidelines.

The Benefits of Our Medical Answering Services

Answer Bay Area’s health care answering services are personalized for each client to meet their particular needs. We offer after-hours answering services to help health care businesses communicate with their patients or clients based on your guidelines.

The benefits of using Answer Bay Area’s medical answering services include, but are not limited to :

  • Knowledgeable answering service representatives with the experience and training to manage any scenario.
  • Time-sensitive or urgent calls are dispatched efficiently and precisely.
  • Custom message delivery options.
  • Integration with EMR systems to improve efficiency.
  • Compliant with HITECH and HIPAA Guidelines.
  • Management staff are always accessible to answer all inquiries.
  • Call screening solutions.
  • Redundant phone lines and generators to assure 24/7 service.

“One of the best things about this company is the relationship they build from the start—they work at being a partner with us. They do their job well and they are courteous—not just to the doctors, to every member of our staff. Unlike other answering services we’ve used in the past, each and every call taker tries their best to handle the call—they aren’t interested in just turfing it (getting it off their plate).”

–D.T. – Neurologist Office

Have Questions?

Looking for more information? Put our award-winning, Tampa Bay area live answering service and outsource call center to work for your medical practice today!