Our custom approach to real estate and property management answering services empowers us to offer a number of unique solutions from maintenance problems to emergencies for a broad selection of clients, including individual property owners and large multi-property management companies.
From 24/7 answering services and emergency repair calls to recording leads from your marketing and job inquiries, we make it easier to attract more business and retain more tenants. Our custom scripting and live representatives boost customer satisfaction by answering calls immediately and make your property management company more effective by promptly dispatching calls to the correct person.
Our live answering service ensures you get each and every call and message, and our backup processes and redundancies negate power outages or other interruptions that might have resulted in missed calls.
Our staff and technologies will, in accordance with procedures you specify, screen out non-urgent calls by transferring them to voicemail or the regular message queue, and dispatch emergency maintenance calls to the correct service staff immediately.
We work as a seamless extension of your real estate or property management office, making callers feel like they are talking to someone in your office and then routing the call according to your plan. Our services don’t stop with answering calls, either. Our award-winning call center representatives can also conduct tenant surveys to help you to better understand how your renters feel in relation to your properties. We can also manage rental or job inquiries, making certain your units are continually full and your team is always world-class.
“They make my day, every day. Every time I come in to take them off service I’m thrilled at how friendly they are and impressed because they are very efficient.”
–D.M. – Property Management Company