If you’re searching for a transportation answering service, look no further than Answer Bay Area! Our transportation answering services provide a multi-tiered approach for fleet management businesses such as limo companies and trucking companies so that you can concentrate on serving your customers and drivers without disruption from phone calls and without losing the “personal touch” of a real person answering the phone.
Our 24/7 answering service agents are available to handle your calls anytime of the day or night for much less than what hiring receptionists would cost. Our call center, which is equipped to handle almost any call volume, ensures your calls are always promptly answered. Once our agents have answered a call, they are able to either transfer it directly to you regardless of where you are, forward the call to the correct driver or other person according to your on-call list, or route the call to the normal message queue, and so much more!
It doesn’t have to stop when the job is completed, either. Our award-winning answering service team can conduct client survey calls based on the questions you designate. Using our impartial surveys will help you to better understand your job execution because your clients are more likely to respond truthfully to an impartial third party. The data we accumulate can be used in daily, weekly or monthly reports and we can also supply recordings of the original survey so that you can see and hear exactly how your clients feel about your business and your work.